Head of Steam welcomes VisitEngland accolade

Visitors to the Head of Steam in Darlington are assured a warm welcome, after the railway museum was recognised among the winners of VisitEngland’s 2018 Attractions Accolades.

Visitors to the Head of Steam in Darlington are assured a warm welcome, after the railway museum was recognised among the winners of VisitEngland’s 2018 Attractions Accolades.

Following the venue’s annual assessment by VisitEngland, the museum is one of only 76 attractions across the country to have been awarded the coveted accolade, based on the score they obtained in their Visitor Attraction Quality Scheme Assessment.

Leona White-Hannant, manager curator at the Head of Steam, said: “We’re absolutely thrilled to be among the VisitEngland Visitor Attraction Accolade winners.

“It’s great that our score from the VisitEngland assessors had improved and we were enormously proud that our staff’s efforts and enthusiasm were recognised with a nomination for the ‘Welcome’ accolade, to have now been chosen among the winners is just fantastic news.”

Now in their fifth year, VisitEngland’s Attractions Accolades can be attained by members of the VisitEngland Visitor Attraction Quality Scheme in categories including the Welcome Accolade, Hidden Gem, Best Told Story, Quality Food and Drink and the Gold Accolade for all-round top-scoring attractions.

The Head of Steam – Darlington Railway Museum passed its latest VisitEngland accreditation in the Visitor Attraction Quality Scheme enabling it to continue to display the Quality Rose Marque and was then nominated for the ‘Welcome’ Accolade.

VisitEngland Director Andrew Stokes said: “England is home to world-class attractions right across the country, welcoming visitors throughout the year and offering experiences of the highest quality including excellent food and drink and outstanding customer service.

“It is also really fantastic to see these accolades recognising the work of those employees, managers and owners who make sure that all who pass through their doors have a truly memorable experience.”

As part of the scheme, all aspects of the visitor experience were examined by experienced assessors, from the museum’s website and promotional leaflets to the cleanliness of its buildings and customer care.

Councillor Nick Wallis, Darlington Borough Council’s Cabinet member for leisure and the local environment, added: “The museum is an important piece of Darlington’s ingenious history and a wonderful reminder of our unique position as the birthplace of the passenger railway.

“The VisitEngland accreditation and this latest Welcome accolade means is recognition of the efforts of our museum staff and volunteers who always work hard to ensure a great day out for all our visitors, old and new.”

You can find out more about the Head of Steam – Darlington Railway Museum by calling 01325 405060 on their website.

Photo caption L-R: Head of Steam staff Alison Grange, Les Hardman, Kelly McStravick and Sarah Gouldsbrough with the VisitEngland Welcome Accolade certificate.

Source: Darlington Borough Council